Member Complaint Form
Complete the form below.
- All complaints will be directed to a client care representative for resolution.
- If a resolution cannot be reached with the Client Care team, the complaint may be directed to a manager.
- If a resolution cannot be reached with the manager, the complaint may be directed to a senior executive or through the following methods:
a. Email to email@example.com
b. Mail to 2828 Bathurst Street, 5th Floor Toronto, Ontario M6B 3A7, ATTN Regional Vice President or Director,
c. ATTN Client Complaints
- If a resolution cannot be reached with Lighthouse CU, and the complaint relates to a contravention of the Credit Unions and Caisses Populaires Act, 1994, S.O. 1994, c. 11 or a regulation made under the Act, the complaint may be directed to the Financial Services Regulatory Authority of Ontario (FSRA). More information on FSRA can be found here: https://www.fsrao.ca/consumers/credit-unions-and-depositinsurance.