Lighthouse CU becomes Ontario's newest credit union following FSRA approval →

Member Complaint Form

Complete the form below.

Escalation Procedure

All complaints will be directed to a client care representative for resolution.
If a resolution cannot be reached with the Client Care team, the complaint may be directed to a manager.
If a resolution cannot be reached with the manager, the complaint may be directed to a senior executive or through the following methods:
a. Email to complaints@lighthousecu.ca
b. Mail to 2828 Bathurst Street, 5th Floor Toronto, Ontario M6B 3A7, ATTN Regional Vice President or Director,
c. ATTN Client Complaints
If a resolution cannot be reached with Lighthouse CU, and the complaint relates to a contravention of the Credit Unions and Caisses Populaires Act, 1994, S.O. 1994, c. 11 or a regulation made under the Act, the complaint may be directed to the Financial Services Regulatory Authority of Ontario (FSRA). More information on FSRA can be found here: https://www.fsrao.ca/consumers/credit-unions-and-depositinsurance.

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First Name *

Email *

Last Name *

Phone

Address

Address

Apartment / Suite #

City

State / Province / Region

Zip / Postal Code

Country

Are you currently a Member of Lighthouse CU? *

Yes
No

Details of Complaint

My feedback/complaint is related to accessibility? *

Yes
No

Date of Complaint *

Summary of your complaint *

Resolution