Lighthouse CU becomes Ontario's newest credit union following FSRA approval →

Member Complaint Form

Complete the form below.

  1. All complaints will be directed to a client care representative for resolution.

  2. If a resolution cannot be reached with the Client Care team, the complaint may be directed to a manager.

  3. If a resolution cannot be reached with the manager, the complaint may be directed to a senior executive or through the following methods:
    a. Email to complaints@lighthousecu.ca
    b. Mail to 2828 Bathurst Street, 5th Floor Toronto, Ontario M6B 3A7, ATTN Regional Vice President or Director,
    c. ATTN Client Complaints

  4. If a resolution cannot be reached with Lighthouse CU, and the complaint relates to a contravention of the Credit Unions and Caisses Populaires Act, 1994, S.O. 1994, c. 11 or a regulation made under the Act, the complaint may be directed to the Financial Services Regulatory Authority of Ontario (FSRA). More information on FSRA can be found here: https://www.fsrao.ca/consumers/credit-unions-and-depositinsurance.

Details of Complaint

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Our new branch is now open at 2793 Bathurst Street!

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